Shipping Policy

Shipping Policy for Roo

Effective Date: 06/01/2024

Welcome to Roo! ("we," "us," or "our"). We offer both domestic shipping (within the United States) and international shipping (to select countries). This Shipping Policy applies to all shipments made from our website at https://myroostore.com (the "Site").

Processing Time 1.1 All orders are processed within [insert number] business days (excluding weekends and holidays) after you receive your order confirmation.

1.2 Once your order ships, you will receive a confirmation email containing tracking information.

Shipping Rates and Delivery Estimates 2.1 Shipping charges for your order will be calculated and displayed during checkout.

2.2 Delivery estimates are provided at checkout and depend on the shipping method chosen and your location.

Shipping Methods 3.1 We offer the following shipping methods:

Economy Shipping (Domestic): Estimated delivery within 5-8 business days. Standard Shipping (Domestic): Estimated delivery within 3-4 business days. 3.2 Availability of shipping methods may vary based on your order items and shipping address.

International Shipping

4.1 We ship to select international countries.

4.2 International shipping rates and delivery times vary by destination. Import duties, taxes, and customs fees may apply and are the responsibility of the recipient.

Order Tracking 5.1 Track your order using the provided tracking number in your shipment confirmation email or by logging into your account on our website.

Shipping Restrictions 6.1 We do not ship to P.O. boxes.

6.2 Certain items may have shipping restrictions based on size, weight, or other logistical factors.

Lost or Damaged Shipments 7.1 We are not responsible for products damaged or lost during shipping. If your order arrives damaged, please contact the carrier or our customer service immediately to initiate a claim. Retain all packaging materials and damaged goods for inspection.

Shipping Fees 8.1 Shipping fees are non-refundable.

8.2 If you refuse a shipment, you are responsible for original shipping charges, any incurred import fees, and return shipping costs deducted from your merchandise refund.

Contact Us 9.1 If you have any questions regarding our Shipping Policy, please reach out to us using the contact information below.

Thank you for reviewing our Shipping Policy. By placing an order with us, you agree to the terms outlined above concerning shipping and delivery.